SARATH SATHEESAN

SALT LAKE CITY, UT 84107 • 801-770-2974 (H) • 801-541-8207 (C)

sarath.s1884@gmail.com • https://www.linkedin.com/in/sarathsatheesan1884

 

SUMMARY

Business Analyst with nine years’ experience in the software industry analyzing design, development and implementation of innovative business process and system solutions using the Software Development Life Cycle (SDLC) methodologies. Solutions-oriented analyst possessing a unique combination of skills, including business analysis, quality assurance testing, production support, release planning, incident, problem, and change management, and applications development experience in top-tier Healthcare, Banking and Finance organizations. Well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments.

 

PROFESSIONAL HIGHLIGHTS

·   Requirements Gathering ·   Requirements Analysis & Design Phases ·   Agile & Waterfall Software Development ·   Post-Implementation Validation ·   Software Development Life Cycle ·   Technology Architecture Analysis ·   Business Process Improvement ·   Incident, Problem, & Change Management ·   Root Cause & Risk Analysis

·               Active Listening ·               Presentation Skills ·               Negotiations Expert ·               Project Management ·               Critical Thinking ·               Cost-Benefit Analysis ·               Decisive ·               Project Auditing ·               Communication Skills

·               Business Systems Analysis ·               Scope & Project Definition ·               User Stories & Use Cases ·               Project Management ·               Process Mapping ·               Problem Solving ·               ITSM Methodology ·               User Acceptance Testing

 

EXPERIENCE

Business Analyst - CHG Healthcare Services | Salt Lake City, UTApril 2015 to August 2015

·   Developed metrics used to determine inefficiencies and areas for improvement.

·   Tracked, analyzed and interpreted trends in time-entry data.

·   Documented process flows and developed requirements for functional improvements and enhancements.

·   Conducted activity-based analysis of business processes and made recommendations based on the findings.

·   Execute SQL queries and conduct data analysis for functional improvements

·   Manipulated data using pivot tables, pivot charts, and macros.

·   Elicited stakeholder feedback and input through interviews and surveys.

·   Identified process boundaries and determine opportunities to automate processes and functions.

·   Attended organizational change management strategy meetings.

·   Identified "bottlenecks" and suggested new and improved processes and policies.

·   Create necessary artifacts (process and data flow diagrams, status reports, data mapping document)

 

Syntel  (Client: American Express)October 2006 – November 2014

Project Lead | Salt Lake City, UTOctober 2011 to November 2014

·   Identified, coordinated and participated in client relationship-building activities and meetings.

·   Documented process flows and developed requirements for functional improvements and enhancements.

·   Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology change.

·   Developed metrics used to determine inefficiencies and areas for improvement.

·   Identified "bottlenecks" and implemented new and improved processes and policies.

·   Identified process boundaries and determine opportunities to automate processes and functions.

·   Created new processes and systems for increasing customer service satisfaction.

·   Tracked, analyzed and interpreted trends in customer data.

·   Designed and suggested new display ideas to improve system availability more than 99.5%

·   Oversaw risks, deployment, and configuration and documentation procedures.

·   Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.

·   Organized and held meetings with stakeholders, contractor product teams, and customers.

·   Coordinate with QA testers for end-to-end unit testing, user-acceptance testing, and post-production testing.

·   Document IT and business needs, prioritize and execute the changes.

·   Monitored team progress and enforced deadlines.

·   Served as the single point of contact for project scheduling and changes.

·   Developed highly empathetic client relationships and earned reputation for exceeding team goals.

·   Built and maintained successful relationships with service providers, dealers, and consumers.

·   Identified inefficiencies and made recommendations for process improvements

Project Lead | Pune, IndiaJanuary 2011 to October 2011

Project Lead | Miramar, FLApril 2010 to January 2011

Senior Analyst Programmer | Mumbai, IndiaApril 2009 to April 2010

Senior Analyst Programmer | Brighton, LondonDecember 2008 to March 2009

Analyst Programmer | Mumbai, IndiaOctober 2006 to December 2008

 

TECHNICAL SKILLS

Mainframe, COBOL, JCL, DB2, CICS, SharePoint, Salesforce, JIRA, Servicenow, Managenow, Changeman, Squirrel SQL, IBM Utilities, Jobtrac, Control-M, File-Aid

 

EDUCATION

Master of Business Administration – IT ManagementOctober 2016

Western Governors University | Salt Lake City, Utah

 

Bachelors of Technology (Btech) in Electronics and Communication2006

Mahatma Gandhi University | Kerala, India

 

CERTIFICATIONS

•         ITIL® Foundation

•         Change Management Specialist - CMS®

•         Six Sigma Lean Professional - SSLP™

•         Scrum Master Accredited Certification - SMAC™

•         Scrum Product Owner Accredited Certification - SPOAC™

•         Accredited Project Requirements Analyst - APRA™ 

 

MEMBERSHIPS

•         IIBA – Salt Lake City Chapter